The car was brought for complimentary oil change after buying a new car. I expected the car to be detailed since I know other manufacturers do this. Not the end of the world just not the level of care I anticipated after purchasing a new car.
Rachel, we�re sorry to hear about your disappointment in your last visit. If you�d like to express your concerns to one of our teammates, you can call Danny Yohannes at (301) 424-5900 at your convenience. He will be happy to address those, explain what we did in the visit, and answer any questions you may have about your Chevrolet Cruze.
Our sales team is top notch, Gregory, and we're glad you were able to experience that through your buying experience. Thanks for choosing Ourisman Chevrolet of Rockville, and we look forward to seeing you again!
Hi, Katherine! We'd love to speak with you to learn what we can do to provide you with a better experience down the road. At your convenience, please call Danny Yohannes at (301) 424-5900. Thanks, and have a great day!
Hi, Kathryn! We're happy to hear that Nick got you all taken care of, and even saved you a little bit of money! Thanks for choosing Ourisman Chevrolet of Rockville, and we look forward to seeing you again!
I was charged $900 for various diagnostics and maintenance to fix the 'engine light' issue on my Sonic. The issue was gone the day I picked up the car, but it was back on the next day. I had to bring it back in and a still waiting for the diagnostics.
Kian, we�re sorry to hear about the inconvenience after your service. What seemed to have happened is that a fuse was blown after we released your vehicle. After every service, we test to make sure everything is correct before giving it back, and all was working fine. We addressed your blown fuse at no cost when you brought it back in and hope all is working properly. If you have any further questions, please reach out to Danny Yohannes at (301) 424-5900. He will happily answer those for you.
Cammeron M was excellent. Dealt mostly by email. Got me the car I wanted at a price I could live with. New a lot about the Volt which is an exception in dealerships Dealership made buying out of state easy. Was honest, not pushy and excellent to deal with. Car was ready, clean, charged and fuelled. Paperwork was prepared ahead of our arrival. Happily recommend to others.
We're so happy to hear Cammeron was able to provide you with a much smoother, easier, and more informative car buying experience than you expected, Andrew! Thanks for taking the time to fill out our survey, and congratulations on your new 2017 Chevy Volt!
We appreciate you taking the time to fill out our survey, Milton. If you would like to discuss your experience a bit more, feel free to call Robert Ourisman at (301) 637-6496. Congrats on your new Chevy Bolt, and have a great day!