Great job as always!! Danny is very knowledgeable and
The the mechanical technician take their time and get the job done right.
My vehicle is always returned to me clean, and the support staff is
Outstanding as well.
David, come back in and let us take a look at it. It could just be that it needs reset. Thank you so much for coming to see us earlier and for your kind words. It was an honor to work on your Cruze and lets see about that light. Thank you again, David.
Thank you for your kind words about our new dealership. We are so excited to be in it and it seems to be a hit. We are thrilled you liked it and thank you so much for bringing your Trax to our service department and if you need anything else, we hope you will come visit us again.
We know it takes a lot of information to choose the right vehicle, and we are thrilled we could help you find the Impala you have been wanting. You chose an amazing vehicle and congratulations. If you have any more questions or need anything else, please come back to see us again. Have a wonderful day!
I was a little annoyed by the length of time my vehicle was in the shop. There didn't seem to be any urgency on their part and I was without my car for a week. Granted, it is an older car and they had to find a replacement part (because they don't make them any more) but even the first day they had the car, I had a 6am appointment on Monday (I dropped the car on Sunday) and I told them what needed to be replaced and I called them at 3pm (because I hadn't heard anything about my car) and they were still 'looking' at it. So, it felt like a whole day had passed with my car in their possession before they even started working on it. And then they called me first thing on Friday morning to say it was ready for pick-up. The repair facility is not close to my house and I was actually up in that area Thurs evening. It made me wonder if it was actually done and Thurs but they couldn't be bothered to call me until Friday which was also annoying because I could have gotten it on Thursday but couldn't get back up to the location until 7:30am Saturday morning. I arrive early Saturday morning to pick up my car and the instrument panel had been replaced (which is good, that's what I had requested to be done) but they did not finish the job because the trip counter, estimated remaining amount of gas in the tank, oil life, and all the other related features were not working. When I brought it to the attention of the service guy who handed over my keys, I was met with a lot of negative attitude that ranged from 'sorry about your luck' to 'I don't know what to tell you'. I was annoyed that my vehicle wasn't ready after a week and livid about the lack of customer service I was experiencing - that this was my problem and there was nothing that could be done. I handed back the keys and refused to take the vehicle back, stating that those features worked when I brought the car in and I expected them to be working when I take the car home. I told the guy that I had been told that the only place that could replace the instrument panel was the dealership because it had to do with electronic and computer components and therefore my guess is that when the panel was replaced the connections were not re-established and the job of replacing the panel was incomplete. He finally conceded to accepting the car back for service but it wouldn't be seen until later on Monday because they were booked with appointments. The only reason why I marked my experience a 3 instead of a 0 is because I did get a call Saturday afternoon that my car was fixed and ready for pick-up and when I arrived it was working properly.
Hi Chritine, We are disappointed to hear that you were not satisfied with your time at our dealership. It did take us some time to find the part that you needed and to manage the repairs but we are sorry if you feel that it was not within your desired time frame. If you have any questions or concerns, reach out to Dave Lantz at 301-424-5900 and he will be happy to work with you.
It is an amazing offer and we are glad you love it so much, David. It was great to see you, and thank you so much for bringing in your Cruze to us. If you need anything else, we can take care of it for you. We look forward to seeing you again and hope you have a wonderful day.
You made Charles and German's day, Laesha, and thank you so much for coming in to find your Cruze. You chose an amazing vehicle and we know you will love it for many years to come. If you need anything else, please come back to see us again.
You made our day with this review, Kenneth, and thank you so much for your kind words. It also made our day that we could help you with your Volt. We are thrilled we could get you back on the road so quickly. We hope you will come back to see us again and have a wonderful day!
We are glad to hear it is a little easier for you to visit us, and thank you so much for your kind words, Jay. it was great to see you, and we are thrilled we could help you with your Cruze. We hope you will come back to see us again.
Two things we love to hear, Todd, and we are thrilled you thought we provided both. Congratulations on your new 2017 Traverse, and we know you will love it for many years to come. If you need anything else, please come back to see us again.
Took over 24 hours to check a 'Check Engine' light only to find out that nothing can be done to fix my car. Huge waste of time and I can't wait to get rid of this car and never buy Chevy again. Massive waste of time and money.
HI Jose, we are sorry to hear that your standards were not met at our dealership. We had to wait for GM technical assistance to contact us back on your vehicle because the code we had in the system is under review by the engineering team. If you have any additional questions or concerns, Please reach out to Dave Lantz at 301-424-5900 and he will be happy to help.
I dropped by to test drive an Equinox as I had been recently researching new car options. Hector Rios greeted me and I asked him about a deal I had seen online, and the car was still available. We went out to the lot and the car looked great. We took it out for a test drive and it was everything and more than I expected. The online deal was too good to be true, but it was TRUE! I got an insane deal on a brand new 2017 Equinox LT AWD, and I'm loving it!
We had a great experience with A.J. Washington. He is very sincere, honest, and patient, though he is quite new. We would definitely recommend him to any buyers. Our Traverse is comfortable and luxury. We love it!
I was charged $418.25 for a headlamp! 2 days after service was done I received a coupon book which includes 10% off service/parts. I presented the coupon requesting that the discount be applied and was told that accounting won't allow for that. I feel that I was overcharged.
HI George, we are sorry that you feel you were overcharged. We cannot discount service after it has been completed because coupons must be presented at the time of the service. If you have any additional questions and concerns, contact Dave Lantz at 301-424-5900 and he will do his best to work with you.