Aisha, to our understanding, an oil change wasn�t part of the service you requested and signed off on. We�re sorry to hear about this misunderstanding and we�d like you to call us back at 301-424-5900 at your earliest convenience.
I took my car in because of a recall . I also had a problem with one of my tires. I thought i was going to wait for the repair. I was surprised that I got a loaner car. My tire needed work, I was told that i needed to get it fixed. I picked my car that afternoon.
My auto came back dirtier than when I dropped it off. The plastic and paper mat were still in my Tahoe. I also noticed a paint chip mark on my door that was not there prior. Overall, very dissatisfied.
Customer satisfaction is one of our top priorities, so we�re sorry to hear about your negative experience at our location, Gerard. We understand your frustration and hope that your next experience will be more positive.
Everyone is always so nice and appreciated working with Bobby in the service Department , who was very professional and thorough in explaining what needed to be done to my car. I always bring it to the dealer for service because of these reasons.