I like the way the process in getting my vehicle inside after the garage door and my Assistant Service Manager take my vehicle process for the maintenance and I am very happy with the service and I want to say thank you Ender Portillo for the Excellent work and also to the Chevy Family.
Since I purchased my vehicle with Ourisman my experience started of great. I did however experience some unfortunate turmoil in receiving care for my wife’s Chevy Malibu in almost cost an unnecessary 250.00 to replace a tire sensor when only a 15.00 stem fixed the issue. Although I addressed this issue with management I was argued down and decided to take my buisiness Crisswell in Gaithersburg. Upon returning a year later my service was not bad but an air of the staff doing me a favor and not there to assist me lingered. I will definitely question myself when making a decision on where to bring or buy a Chevy product in the future.
Vehicle serviced quickly, loaner car for use overnight very much appreciated. Think only item I was surprised about was vehicle didn't receive a quick rinse to remove road ice residue. Service representative, Ender very professional as was the rest of staff I encountered. Something I have come to expect when having my 2012 Volt serviced at Ourisman.