Excellent service, the car received the care it needed. We were alerted to some maintenance we can plan to do. The complimentary shuttle is a tremendous convenience. The follow through from the cashier was greatly appreciated. The noticed a small rebate was billed and called us promptly to correct the transaction.
Thank you for the five-star rating, Lisa. We�re glad the situation with your bill was taken care of right away. Thank you for being patient with us. We hope to see you again at Ourisman Rockmont Chevrolet.
I had good communication with my salesman, Aris, over the phone and via email prior to coming in and that was huge because I live all the way in southern Maryland and so my hike up to Rockville isn't a quick one. The car buying process was fairly quick given the fact that we had a couple back and forth negotiations to hash out on my trade in. The test drive process was the only downside as we had to travel offsite for a little to get to the car and it took a little while to locate the vehicle. The sales manager did everything he could to earn my business and the finance lady was a genuine and pleasant person to finish up the whole process with. Most importantly is I AM IN LOVE WITH MY NEW CAR. I love the product Chevy is putting out. I knew when I leased my first Chevy, the 2012 Chevy Cruze, that GM was doing great things with their vehicles and getting back to the days of proudly representing American ingenuity and quality. From that point on I bought my wife a 2014 Chevy Traverse that we love and now I have a gorgeous 2017 Chevy Impala to complement it in the driveway. I am proud to say that we are a Chevy family.
Thanks for your awesome feedback, Daniel. We appreciate that you took a ride all the way from southern Maryland to visit us at Ourisman Rockmont Chevrolet. We agree with you that the 2017 Impala is a beautiful vehicle and we think you made an excellent choice. Have a great summer! We look forward to seeing you again in the future.
Maintenance service appeared good but I saw no evidence
my car went through the car wash. When I got home i noticed all the pollen and dust was on the roof of my car. This was suppose to be a customer benefit. Very disappointed that this simple job was left undone and it impacted my opinion.
Margaret, thank you for sharing your honest feedback with us! We certainly hope to provide you with a 5-star service experience in the future. We appreciate your business and hope for the chance to serve you again soon!
It is fantastic to see that you had an enjoyable buying experience with us, Sharon! Please let us know if there is ever anything we can assist you with in the future. We look forward to serving you again soon! Congratulations!
Bruce Jones our sales consultant was very knowledgeable about the car we were interested in which was the Bolt. He was patient on the test drive and explained the many features that make the Bolt unique. I would definitely recommend him.
Stacy, thank you for sharing your feedback and recommendation with us! We know that Bruce will appreciate hearing your glowing compliments to his services. Thank you for choosing Ourisman Rockmont Chevrolet and we hope you enjoy your new Chevy Bolt!
I travelled about 2 hours and found the vehicle I wanted for the price I wanted. I had to wait a few days before being able to get to the dealership. My sales associate Anthony kept me informed before days be fore arriving and had as much as he could completed. Each part of the process of purchasing my new vehicle went smoothly and quickly. Along with Anthony the other team members at the dealship were courteous and professional. I had a great experience.
Wow, Paul! We are thrilled to read that Anthony and the rest of our sales team here at Ourisman Rockmont Chevrolet took such great care of you throughout your entire buying process! Please let us know if there is ever anything we can assist you with in the future. Congratulations on the purchase of your new Colorado!
Thank you for taking the time to share your feedback with us, Maxwell! We are pleased to see that you had an enjoyable experience with us. Thank you for choosing Ourisman Rockmont Chevrolet and we hope you enjoy your new Silverado!
Adrianne Dennis and Emrias make a dynamic team. We were one of the 'Be Backs' who came back because of Adrianne and Emirias. Excellent customer service willing to really work hard for our situation. They really over-performed.
Thank you for taking the time to share your experience Solomon. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all of your car needs in the future.
Was not told about recall work when I set up appointment so estimated time was very long. I was offered shuttle service, which I used, and was able to continue activities for the day. Was ready very early the next day so I could get it first thing.
Thomas, we appreciate you taking the time to provide us with your feedback. Your satisfaction is important to us and we look forward to assisting you with any of your future automotive needs. Thank you.
People were very nice. Salesman did good job.
My only complaint is that I was at the dealership for 5 1/2 hours. I wasted 3 1/2 hours.
GM needs to streamline the process.
I also signed my name 30 times on 15 different docs. This is so inefficient!
Please have a senior GM manager call me to discuss.