The car wasn't ready when promised. In spite of this, Nick Vasques is/was very accomodating. However; based on past experience with the service dept, after almost fifty years in dealing with Ouirsman, I will no longer deal with them.
I made an appointment online for a certified service (oil change and tire rotation) and I dropped off my car at the time of the appointment and the service advisor told me it will be done in about 2 hours. After 3 hours I called for an update. The employee on the phone told me it will take another hour, that they will call when ready. After that hour, I came to pick up my car without ever getting that phone call. They never reset my remaining oil life and put the INCORRECT mileage on the service sticker. Very poor service.
When I called to make an appointment, the customer svc representative mispronounced my name. Not once, twice! He needs to get on that! Otherwise, I am happy that I bought my car at Ourisman Chevrolet. It is running well and gets me where I need to go, which is a lot of traveling locally now and in the future. thanks for such great service!
Everyone involved in the recent service of my car went above and beyond to not only address the current problem, but took extra steps and care to provide me with complete customer satisfaction. Thanks!