Had my first service on my new car. Informed the service manager that I would like to also have the free car wash and vacuum out the inside. Got the car back after service and was told by the service manager that neither got done because they had no one to do it. Not very happy about that. I live 60 miles from the dealership.
I brought in my Chevy Cruise and was informed that I had a known issue and I was relieved of the money for the repairs. The customer service was friendly and professional. The leased car they gave me was the same make and model, therefore, I was relieved of learning new features of the car. Fortunately, when I drove away, I didn't put any miles on it because I live and work nearby and by 5:30pm that day, my car was ready for pick up. So far, my car hasn't had any issues of the engine light on nor white smoke when I press on the accelorator.
NEW 2019 2500 BOUGHT AT BONMIN IN MANASSAS BECAUSE IT WAS THE EXACT TRUCK I WANTED. BROUGHT IN FOR MY 1ST COMPLIMENTARY OIL CHANGE. NO ISSUES OR ATTITUDE ABOUT IT AT ALL. HOOD LATCH SENSOR WAS FAULTY AND WAS FIXED AT SAME VISIT OUT THE DOOR IN 3 HOURS AND HAD TO WAIT FOR THEM TO GET THE PART. WILL CONTINUE TO USE OURISMANN FOR MY VEHICLES SERVICE
I've only have been back to the dealership twice since I purchase my automobile back in July 2018 and both of my experiences have been nothing but pleasant visits. The service department clerk/s are true professionals!!!
Wardell Mitchell did a wonderful job and was a pleasure to work with. He helped make the 6hrs hours I was at the dealership more tolerable. The only problems was how long it took to purchase the car even when the deal was negotiated before arriving and then adding a fee at the end that I had to pay 1/2 of after price was negotiated before I traveled to dealer.