As I mentioned on Google, I was a repeat customer and went in thinking I would be working with Andy. As he was available, I worked with Matthew Brown. He was very customer centric and he had the entire team supporting me. Everyone friendly and committed to of course selling a car, but making it a stress less customer experience.
Every one was kind and helpful, even to getting me 'on' to work on my computer. Allan also found the best discounts he could so the expense wouldn't be too high. It is good to have my car working so well again. Appreciate all they did.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (301) 637-6496 when you have a chance. Thank you, and we look forward to hearing from you.
Set appointment on Tuesday for Wednesday. drop car off on Wednesday morning received a call on Wednesday night that they didn’t get a chance to look at it. They didn’t call me on Thursday until I called late Thursday when they told me that they didn’t know what was wrong. then they called me on Friday day with a $7000 quote for a new transmission!..so that’s 3 days or $200 of Uber’s for that, oh and 200 diagnostic fee..place is the worst
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (301) 637-6496 so we can make your experience a positive one.
Cammeron Mayberry was my Sales Associate and I could not be happier with him. Unlike my experiences at other dealerships, he made the buying process so quick and easy, giving me all the relevant information I requested over the phone so that I was ready to test drive and purchase when I arrived. Most dealerships that I spoke to would not give me full information on the vehicles or discuss pricing on the phone but the fact that Cammeron was so open and honest from the get-go, convinced me to buy my 2019 Chevy Bolt from him. I am super pleased with both the service and the vehicle.
The front desk employees were very helpful and pleasant even when I was stressed due to my mechanical issues. They went above and beyond to help me obtain a loaner car, and made a stressful event, easier.
Thank you for choosing Ourisman Chevrolet of Rockville as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Synthetic oil change is what we came for. Was given quote for a number if items including replacement of right front headlight for $90.00 After spending 3 hours or so tech found that he needed to replace a damaged connector & additional cost of $144 He did not have the part and i had to come back next day, spend another 3 hours or so. Not something I want to go through again where initial quote is way out of line and felt obligated/pressured to go through with repair