Communication was excellent, service was timely, and pick-up was a breeze. This is my first appointment with you guys after being disappointed repeated by another dealership, and I plan to make it my permanent service location for both of my Chevy's.
Had a terrible experience leasing my car. You made us wait a ridiculous amount of time to sign the papers and then sneaked a bunch of charges in. I really think you make people wait an extraordinary amount of time so they will sign anything.Will never go back.
I had a wonderful experience. I love my SUV and Wardell M. helped me and friend pick out my vehicle, I'm completely satisfied with my purchase and I will be back soon with my friend soon so that she can purchase hers as well.
Everybody knows what they���re doing excellent work please quiet staff is very respectful they go beyond my expectation of a lifetime best experience definitely come back thanks especially Jose is the best
As usual, our experience with Ourisman Chevrolet of Rockville was excellent and very professional..The service was quick and Nick, our contact, was courteous and kept us informed of services we might need in the future. Well done!
I came in for a simple 15,000 mile oil change, tire rotation, and multipoint inspection. And they usually wash the car after that. It took a little over 2 1/2 hours to do all of that. To me, that is way too long. There is something wrong with your process if it takes that long to do those simple procedures. I was there at 6:45 AM and was told I was the first one there so this should have been a pretty quick process. I am very well aware that in this pandemic things will not be the same and some procedures will take longer but when I called to make the appointment I was told it should take no more than 1 hour and 20 minutes. I hope this can be corrected on my next visit.
When you quote a price for an oil and filter change I do not want $20+ of shop supplies added to my bill! quit the advertising deals that are not really the price. I want to know the price I'm paying for something not all these ridiculous add on cost! Not Happy!
I had a coupon to get 4 wheel alignment for $99.95 and $40.95 Ourisman advantage rewards My out the door charge was $92.51. I had to pay $31.99 in additional fees that were not describe to me before the service was done. truth in advertising would be great
Scheduling service was challenging in the COVID environment. The dealership offered complimentary vehicle pickup but when I called the day prior to appointment to confirm there was nothing in the system, and so I reconfirmed, and then on the day of service no-one showed up or followed up, and so when I called they said "sorry...we can reschedule you for next week." When I dropped off the truck I put a COVID protection cover on the steering wheel; that was disposed of at some time during service as it was gone when I went to the back lot to fetch my car after service. The servicing seemed satisfactory (who really knows....the paperwork said it was) and the vehicle was complimentary washed afterwords, though the wash brushes must have been dirty and dryer blower inoperative as there were dirt streaks and spots all over the truck. If it wasn't for the purpose of maintaining the vehicle warranty I would likely go elsewhere for servicing for less hassle and greater value.