I took off work to get an oil change and a new set of tires. I arrived 10 minutes before my APPOINTMENT and my car was taken back promptly at 8. I ended up leaving after 12 with only an oil change. This place has turned me off that I'm never going there. Allen who was working with me did his best to communicate with me during the time my car was being serviced but I was not told right away there were no tires to put on my car (there was only 1 tire available) because I would have then rescheduled this appointment when everything that I came for was in stock. He told me this 2 hours after the car was taken to the back and that only the oil change could be done. Then he kept telling me that the car was ready and the it would be brought out after the car was cleaned. I waited another 2 hours which then Allen said that my car was blocked by a delivery truck which is the reason for the additional time waited to release my car. This is unacceptable. I am getting my tires and business elsewhere. I've had issues at this location before but I overlooked it but this was the final straw.
While the manager that worked with me was friendly, the experience was poor. I went in for an oil change for a 10am appointment and not many people were there. But the whole process took almost 3 hours which is way too long for a dealer that is not busy and when I had an appointment set up. Little communication with updates was provided. I asked for my car to be washed but they didn���t wipe it down so the water dried and made the car look dirtier than it was before being ���washed���
Everything went well except the drop-off after the car was fixed. I was contacted by Haley, who verified that I wanted the car dropped off at the same place it was picked up (my work) and that they would call my work phone, not my cell, when it they dropped it off. Instead, they called my cell (interrupting an important meeting) and were nearly to my home to drop it off.