The payment amount was not accurate and I could not get a loaner car after I qas told my car would be held a whole extra day I missed work and my check engine light is still on. If I was told up front that the price was going to be more I could've paid but they told me one price after diagnostic then changed it the next day and added a 300.00 more dollars to the original amount I feel ripped off!
German was very helpful throughout the process, and friendly. He gave various views on various car options, which I truly appreciated. He made the process really easy for me, which I truly appreciated.
I've had my Volt serviced here for the last 3 years. All of my visits have been easy to schedule. I've been able to wait for it each time. I have had so few problems with car that virtually all of my visits are scheduled maintenance only. This time I had a minor problem with the Departure Mode of charging. I has become unpredictable. They were unable to diagnose the problem, but gave me some troubleshooting tips to try.
I live about 260 miles away in Roanoke, Va. The information I received on my phone about the car I was interested in was way off what happened at the dealership. According to your website, my trade in should have been valued at 26300. hey would only give me 21000. And I was told a monthly payment of about $850 could be achieved with a downpayment of $5000. I wound up having to put down $7500 plus my payment was 950. I see on your website the car I traded in is valued at $32000 against my trade in value of $21000. I feel I got royally screwed. I really love the car and felt I had to accept the terms since I drove 260 miles to make the purchase. I gave you in trade a car in perfect condition with extremely low mileage and should have received the $26000. I felt I was taken advantage of. Everyone there was extremely friendly and helpful. The gentleman I talked to on the phone never made an appearance. Again I love the car and at 71 years of age it will probably be my last new car purchase. I did not appreciate what I consider bate and switch tactics.
My car has 20K miles and the tires are already worn out. I drive my car very carefully. I believe the tire being worn is due to the alignment of the car not being ok from day 1. When one sees this, they should address it properly (perhaps such as replacing the tires, etc.). I think that is a reasonable remedy given the specific situation.