The service was great. Mike got truck in and out within about 1 hour and 1/2. I didn't like the fact that because I had a recall I couldn't get a rental because GM don't reimburse the dealer. GM manufactured this vehicle not me. They should give a loaner car to the customer no matter how long it will take to repair. Over all the service at Ourisman's in Rockville was great. Thank you Mike and Team
I made the decision to bring my 2020 Chevrolet Silverado because of the professionalism and courtesy of the service dept. employee Andrew. When I arrived to drop off my vehicle, I was impressed by the cleaniess and quick drop off of your service dept. Andrew took the time to explain to me about some features on my vehicle that I was not aware of and in addition answered all of my questions. Bottom line Andrew was absolutely the reason I will continue to bring my truck for all my service needs.
The staff I very cool however the prices are too high, also I one charge in a email but wind up paying $35 more than what the email said I got my truck back an now the check engine light is on and it wasn���t on at first which makes the remote start not work I spent over $7,000 in the last month with this dealership an I have the same problems
Wardell was the salesman that assisted me and he did an awesome job. He informed me of all my options then helped to to make, which I consider to be the best decision ever, for what has to be the greatest deal possible. Bruce, the finance guy was also super helpful and Kind. Great staff over at Rockville Ourisman!!!!!!
I purchased a Chevy vehicle from Ourisman Chevrolet during COVID 19, my wife has lung issues so it was extremely important to ensure we kept social distancing to protect both the buy and the seller. We did have a small issue with the vehicle, our salesman addressed the issue, provided a resolution, and is having the issue resolved. Overall we appreciate their patience and cooperation in spite of the state we are currently in.